Refund Policy
June 29, 2026
Reflection period
14 days
from the first charge
Resolution time
5 business days
for technical errors
Request channel
refunds@akashiica.com
1. Who processes the refund
Akashiica payments are processed by Paddle, which acts as Merchant of Record (reseller). This means the invoice you received was issued by Paddle, and refunds are credited through Paddle to the original payment method.
When you request a refund from Akashiica, we evaluate the case, approve it if appropriate and process it with Paddle. You should not contact Paddle directly — we handle that process.
2. Grounds for refund
We approve refunds in the following cases. Each has its own process and timeline:
2.1 Reflection period — 14 days
If it is the first time you subscribe to a paid plan (Premium or Family) and you request the refund within 14 calendar days from the date of the first charge, we approve it without requiring justification.
- Applies only to the first charge of a new subscription.
- Does not apply if you have already used the reflection period on a previous subscription.
- Does not apply to monthly or annual renewals (only to the initial payment of each new subscription).
2.2 Technical double charge
If we detect or you prove that you were charged twice for the same subscription period due to a system error, the duplicate charge is fully refunded.
- Deadline to report: up to 30 days from the date of the duplicate charge.
- What we need: proof of both charges (you can send us screenshots of the statement or Paddle confirmation emails).
2.3 Incorrect plan charge
If you were charged for a different plan than the one you selected, we refund the difference or the full amount as appropriate.
- Deadline to report: up to 15 days from the charge date.
- What we need: description of the plan you wanted and the confirmation email you received.
2.4 Compassion Plan — rejected document
When requesting the Compassion Plan, you receive provisional access to Premium features during the review period. If your request is rejected and during that provisional period there was no active charge (the plan is free with approval), there is no charge to refund.
If exceptionally a charge was recorded during the review period and the request was rejected, we refund that amount in full.
2.5 Extended service unavailability
If the service was completely unavailable for more than 72 continuous hours within a billed period, you can request a prorated refund proportional to the downtime.
- "Unavailable" means no user can access the platform, not partial interruptions or performance degradation.
- Deadline to report: up to 15 days after service is restored.
- We will publish on akashiica.com/status any major incident, which will serve as a reference to validate the request.
2.6 System-attributable delivery failure
If a delivery trigger activated correctly but the delivery did not reach recipients due to a verifiable technical error on our platform, you can request a partial or full refund for that month.
- Each case is evaluated individually. We need the delivery ID and confirmation that the recipient's data was correct.
- Deadline to report: up to 30 days from the date you detected the failure.
2.7 Family Plan cancellation by the owner
If the Family Plan owner cancels the subscription mid-billed period, group members lose service before the period they paid for ends.
- In this case, any affected member may request a prorated refund for the remaining days of the period.
- The owner does not receive a refund for voluntary early cancellation, unless another ground in this policy applies.
- Deadline to report: up to 15 days after the group's cancellation.
3. What is NOT refundable
These situations do not qualify for a refund:
- Account inactivity: not using the platform during the billed period is not grounds for a refund.
- Incorrect recipient data: if the delivery failed because the recipient's email was invalid, outdated or blocked by their email provider, the responsibility lies with the user.
- Change of mind after 14 days: outside the reflection period, the subscription is not refundable due to regret or change of personal plans.
- Automatic renewals you forgot to cancel: we send a reminder email before each annual renewal. If you didn't cancel in time, the charge is not refundable (unless it is within the first 3 days of the renewal and you haven't used the period — we evaluate case by case).
- Voluntary account deletion: deleting your account is an irreversible action. We do not refund the remaining period for voluntary account deletion outside the reflection period.
- Voluntary plan downgrade: downgrading from a paid plan to FREE mid-period does not generate a prorated refund; access to the superior plan is maintained until the end of the already-billed period.
- Account suspension for Terms violation: if your account was suspended for non-compliance with the Terms of Use, no refund is due.
4. How to request a refund
Send an email to refunds@akashiica.com with the subject "Refund request" and include:
- Email of your Akashiica account.
- Date of the charge you want refunded (you can include the transaction number from the Paddle confirmation email).
- Grounds for refund (indicate which case from section 2 your request corresponds to).
- Supporting documentation if applicable: screenshots, receipts, incident descriptions.
We respond within 3 business days with the decision. If the refund is approved, Paddle processes it within 5-10 additional business days.
5. Refund method
All refunds are credited to the same original payment method. We do not make refunds in cash, by direct bank transfer or in platform credits (unless the original method is unavailable, in which case we will contact you to coordinate an alternative).
6. Disputes and chargebacks
If you initiated a dispute ("chargeback") with your bank or card issuer before contacting us, the voluntary refund process is suspended until the dispute is resolved. We recommend contacting us first — we resolve most cases directly, faster and without the negative impact a chargeback can have on both parties.
7. Contact
For refund requests or questions about this policy:
- Email: refunds@akashiica.com
- General inquiries: hello@akashiica.com
You can also review our Terms of Use and Privacy Policy for more context about the service.